Responsible Gaming

How to Activate Protection Tools

All responsible gaming tools are easily accessible through your eubet9 account settings. To activate any of these features:

• Log in to your eubet9 account
• Navigate to Account Settings and select "Responsible Gaming"
• Choose the tool you wish to activate (deposit limits, time-outs, self-exclusion, etc.)
• Configure your preferred settings and confirm your choices
• Changes take effect immediately and cannot be reversed until the specified period expires

Important: Once you set a limit or activate a time-out or self-exclusion, you cannot cancel or reduce it during the active period. You can only increase limits or extend restriction periods. This design ensures that protection measures remain effective even during moments of impulsive decision-making.

Underage Gaming Prevention

eubet9 strictly prohibits anyone under the age of 21 from creating an account or participating in any gaming activities. We implement robust age verification procedures to prevent underage gambling:

• Identity Verification: All players must submit valid government-issued identification (KTP, passport, or driver's license) showing proof of age before making withdrawals
• Document Authentication: Our verification team carefully reviews all submitted documents to detect fake or altered IDs
• Database Cross-Checking: We cross-reference player information against exclusion databases and age verification services
• Parental Controls: We encourage parents and guardians to use device-level parental controls and internet filtering software to prevent minors from accessing gambling websites

If you believe a minor has accessed eubet9 services, please contact our support team immediately at [email protected]. We take underage gambling prevention extremely seriously and will investigate all reports promptly.

Tips for Responsible Gaming

Follow these guidelines to ensure your eubet9 experience remains enjoyable and under control:

• Set a Budget: Only gamble with money you can afford to lose. Never use money intended for essential expenses like rent, bills, or food
• Set Time Limits: Decide in advance how long you'll play and stick to that limit. Use session reminders to help you track time
• Don't Chase Losses: Accept losses as part of the entertainment cost. Never try to win back lost money by increasing bet sizes or playing longer
• Take Regular Breaks: Step away from gaming regularly to maintain perspective and avoid impulsive decisions
• Balance Gaming with Other Activities: Ensure gambling doesn't replace other hobbies, social activities, or family time
• Never Gamble Under Influence: Avoid gambling when under the influence of alcohol or drugs, as impaired judgment increases risk
• Understand the Odds: Remember that casino games and sports betting favor the house over time. Gaming should be entertainment, not income
• Monitor Your Emotions: If you find yourself gambling to escape problems or relieve stress, anxiety, or depression, consider seeking professional support

Financial Management Best Practices

Maintaining healthy financial habits while gaming is essential. eubet9 recommends:

• Use deposit limits to cap how much you can add to your account each day, week, or month
• Keep gambling funds separate from your essential living expenses
• Use Indonesian bank accounts or e-wallets (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay) that you've designated specifically for entertainment spending
• Review your transaction history regularly through your eubet9 account to track gambling expenses
• Never gamble with borrowed money or credit
• Set loss limits to automatically stop you from losing more than a predetermined amount

Professional Help Resources

If you or someone you know is struggling with problem gambling, professional help is available. While gambling addiction support infrastructure is still developing in Indonesia, the following resources may be helpful:

• Mental Health Professionals: Consult with a licensed psychologist or psychiatrist who specializes in addiction treatment. Many hospitals in Jakarta, Surabaya, Medan, and Bandung have mental health departments
• Support Groups: Consider joining support groups where individuals share experiences and strategies for overcoming gambling problems
• Family Support: Involve trusted family members or friends who can provide accountability and emotional support during recovery
• Financial Counseling: Seek guidance from financial advisors who can help you address gambling-related debt and rebuild financial stability

Remember: Seeking help is a sign of strength, not weakness. Problem gambling is a treatable condition, and recovery is possible with proper support and commitment.

Self-Exclusion Process

Self-exclusion is a powerful tool that allows you to voluntarily ban yourself from eubet9 for a specified period or permanently. When you activate self-exclusion:

• Your account will be immediately locked and inaccessible
• You will not be able to log in, deposit funds, or place bets during the exclusion period
• You will stop receiving promotional communications and bonus offers from eubet9
• Any pending bonuses will be forfeited
• You can request withdrawal of your remaining account balance before exclusion takes effect
• Self-exclusion cannot be reversed or canceled during the active period, even if you change your mind

To activate self-exclusion, log in to your account, go to Responsible Gaming settings, and select the self-exclusion option. Alternatively, contact our support team who can assist you with the process and answer any questions you may have.